Shipping FAQ
Doing My Part works diligently to source the most awesome products for your family - at the absolute best price. We ship from North Carolina and California. Shipping is FREE for all orders over $55.00 and can range from 1 days to 10 days depending on the product and where you live. Our goal is to get your product in your hands within a week.
We'll give you a tracking number at checkout so you'll know where your item is at all times. We'll also send you delivery updates via text or email until your product arrives.
We appreciate your patience and promise to deliver!
If you have questions email contact@doingmypart.com
We offer FREE trackable Standard Shipping Times and you should receive your order in 5 - 15 days.
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These chargesare ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed. PROCESSING TIMEThe order processing time might take up to 1- 4 business days*.
Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENTS
Customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shippedin separate shipments. You may receive one item before the next. We do this so thatyou can get your items as fast as possible. In this case, you will be provided with two ormore tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 4 hours’ notice to cancel an order or update any changes such as quantity,color, size, or Shipping Address information. Just feel free to contact us.
We're available 24/7 at contact@doingmypart.com. Please note that any request received after 4 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 4 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.